One Error Was Found. Fix This Error and Save Again. An Unknown Error Has Occurred.

Troubleshooting

Problem

A user may meet an unknown error message when attempting to relieve a record in one or many applications after a Database Configuration (configdb) has been completed.

Symptom

The following message will exist displayed to the users.

The below (shortened) error will be logged to the System Log file at the time the user clicks Salve.

[Fault] java.lang.NullPointerException
java.lang.NullPointerException
at psdi.mbo.MboSet.eAuditMbo(MboSet.java:10101)
at psdi.mbo.MboSet.saveTransaction(MboSet.java:6524)
at psdi.txn.MXTransactionImpl.saveTransaction(MXTransactionImpl.coffee:227)
at psdi.txn.MXTransactionImpl.salve(MXTransactionImpl.java:162)
at psdi.mbo.MboSet.relieve(MboSet.java:6329)
at psdi.mbo.MboSet.save(MboSet.java:6286)
at psdi.webclient.system.beans.AppBean.salvage(AppBean.java:506)
at psdi.webclient.system.beans.AppBean.SAVE(AppBean.java:815)
at psdi.webclient.beans.workorder.WOAppBean.SAVE(WOAppBean.java:575)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

Cause

This trouble occurs when Electronic Audit (eAudit) is enabled on a database object, all the same the Application uses a database View to read and write records to the database. When a tape is saved, Maximo attempts to write an Audit record to the eAudit objects associated with the Awarding. Since at that place are multiple objects in the View just only ane object is eAudit enabled the Naught mistake is thrown as no Audit tables be for the other objects in the View.

Diagnosing The Trouble

To properly diagnose this consequence, verify that the in a higher place fault is written to the System Log when a transaction is saved. Audit tables are created when eAudit is enabled on a Maximo database Object via the Database Configuration awarding and a ConfigDB is executed.

Resolving The Trouble

In that location are a number of ways to resolve this issue:

1. Turn off eAudit via the Database Configuration application on the offending Object. Run ConfigDB to apply the change.

ii. Turn on eAudit for all other Maximo objects included in the database View.

3. Manually remove the Audit tables and re-add using Client-created SQL Scripts. (Non Recommended or Supported past IBM Support)

IBM has recorded this issue as APAR IZ53085 and has been fixed in Maximo Base Services Fix Pack 7.i.i.five. This APAR does not resolve the problem every bit it only clarifies the mistake bulletin that is logged to the log file and is displayed to users saving records.

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Source: https://www.ibm.com/support/pages/bmxaa4214e-unknown-error-has-occurred-null-after-save